GRUCom’s NEW BILLING SYSTEM IS LAUNCHING NOVEMBER 1, 2020 – CLICK HERE FOR IMPORTANT INFORMATION ABOUT THIS UPCOMING CHANGE

Billing FAQ’s

Changes to our billing system are coming November 1, 2020!

We’re Upgrading Our Billing System!

Our new billing system launches November 1, 2020 and is designed to provide you with more convenience and easier access to your account. You will receive your FINAL BILL from GRUCom’s existing billing system in October 2020. You should expect to receive your NEW BILL from GRUCom’s new billing system within the first 10 business days of November 2020. Learn all about your NEW BILL by reviewing our Frequently Asked Questions section or call us at (352) 334-3200 for additional assistance.

Your GRUCom Bill Will Be Getting a New Look

Your first bill from GRUCom’s new billing system will arrive within the first 10 business days of November 2020. Our website will be updated on November 1, 2020 with complete details about this pending change including a reviewable sample bill and tips for how to read your new bill. Until then, be sure to review our Frequently Asked Questions section for additional information about other important changes associated with our new billing system.

New Ways To Pay Coming Soon!

  1. You should expect to receive your first bill through GRUCom’s new billing system within the first 10 business days of November 2020.
  2. Your new GRUCom billing statement will include new information about New Ways To Pay your new GRUCom billing account.
  3. Our website will be updated on November 1, 2020 with even more information about New Ways To Pay. So be sure to check back with us after you receive the first copy of your new GRUCom bill in November!
  4. Until then, please visit GRU’s Payment Options webpage for information on how to continue making payments toward your existing GRUCom billing account.

Frequently Asked Questions

You’ve got questions, we’ve got answers! Your new GRUCom bill will be mailed within the first 10 business days of November 2020. Find out what this means to you by reviewing the common FAQs shown below, or call us at 352-334-3200 if you have any additional questions or concerns.

 

Common Questions About GRUCom’s Pending Billing System Changes

Why is GRUCom changing its billing system?

The new GRUCom billing and customer care software system is designed specifically for use by internet and telecommunications service providers such as GRUCom. Our new telecom billing software system will be operated separately from GRU’s non-telecom utility service billing system and will allow us to provide a customer care experience designed specifically with internet and telecommunications customers in mind.

What will happen with my existing GRUCom billing account?

Final bills from GRUCom’s existing billing system will be issued in October 2020 and will be marked as FINAL BILL in the “messages” section of the front page. The final bill will also include a FINAL BILL AMOUNT DUE. This balance will NOT be transferred to your new GRUCom billing account. You will need to continue to make payments toward your existing GRUCom billing account until the FINAL BILL AMOUNT DUE is settled.

Will my new GRUCom bill look different than my existing bill?
Yes, the appearance of your GRUCom bill will be changing. You will receive your first monthly bill through GRUCom’s new billing system within the first 10 business days of November 2020. Be sure to check back with us on November 1, 2020 to see a complete sample bill and get tips for how to read your new statement.
Will my GRUCom billing account number be changing?
Yes, your new GRUCom billing account will include a new 7-digit Customer Number in combination with a new 3-digit Statement Number. In addition, your new billing account will include a new 4-digit Security PIN which will be needed when accessing information about your new account online or via the telephone. Check back with us on November 1, 2020 to see a sample bill and to find out where to locate this new information on your new GRUCom bill.
When will I receive my first new GRUCom bill?
GRUCom bills are issued on the first business day of each month so you should expect to receive your first bill from GRUCom’s new billing system within the first 10 business days of November 2020.
When is my new GRUCom bill payment due?
To avoid the possibility of incurring late fees, GRUCom recommends paying your bill immediately upon receiving your monthly statement. Your due date will be listed on the first page of your new monthly statement.
Will my payment options be changing?

Yes. Your new GRUCom billing statement will include new information about ways to pay your new GRUCom billing account. Plus, our website will be updated on November 1, 2020 with even more details about New Ways To Pay your new GRUCom billing account. So be sure to check back with us for more information after you receive the first copy of your new GRUCom bill in November. Until then, please continue making payments toward your existing GRUCom billing account as you normally have in the past.

I already have automatic recurring monthly payments sent to GRUCom through my banking institution. Will I need to update my banking records?
Yes. After you receive the first copy of your new GRUCom bill in November you will need to update your bank’s automatic payment records to reflect your new GRUCom billing account information. Our website will be updated on November 1, 2020 with more details about how to locate your new 7-digit Customer Number and 3-digit Statement Number on your new GRUCom bill. Be sure to check back with us for more information after you receive the first copy of your new GRUCom bill in November.
My existing GRUCom billing account is already set up for paperless billing statements and/or recurring payments through GRU. Will this carry forward on my new GRUCom billing account?
No. After you receive the first copy of your new GRUCom bill in November you will need to re-enroll your new GRUCom billing account using GRUCom’s new Electronic Bill Presentment & Payment (EBPP) Portal. Your new GRUCom billing statement will include information about how to access the new GRUCom EBPP, or you can check back here after November 1, 2020 for more details.
Will I be able to make a payment toward my new GRUCom bill online?

Yes. Your new GRUCom billing statement will include new information about ways to pay your new GRUCom billing account online via GRUCom’s new Electronic Bill Presentment & Payment (EBPP) Portal. Our website will also be updated on November 1, 2020 with more details about New Ways To Pay. So be sure to check back with us for more information after you receive the first copy of your new GRUCom bill in November.

Will GRUCom’s remittance address for payments made by mail be changing?

Yes. Your new GRUCom billing statement will include new information about ways to pay your new GRUCom billing account including a new remittance address for payments made by mail. Our website will be updated on November 1, 2020 with more details about where to mail your payment. So be sure to check back with us after you receive the first copy of your new GRUCom bill in November. Until then, please continue mailing payments toward your existing GRUCom billing account via the remittance address shown on your most current statement.

Will GRUCom’s toll-free number to pay by telephone be changing?

Yes, your new GRUCom billing statement will include new information about ways to pay your new GRUCom billing account including our new toll-free number to pay by telephone. Our website will be updated on November 1, 2020 with more details about how to pay your bill. So be sure to check back with us for more information after you receive the first copy of your new GRUCom bill in November. Until then, please visit GRU’s Pay by Phone webpage for information on how to continue making telephone payments toward your existing GRUCom billing account.

Will I still be able to make a payment toward my new GRUCom bill with cash?

No. GRUCom will no longer accept cash payments. Your new GRUCom billing statement will include new information about ways to pay your new GRUCom billing account including options to pay online, pay by automated clearing house (ACH), pay by telephone, and pay by mail. Our website will be updated on November 1, 2020 with more details about how to pay your bill. So be sure to check back with us for more information after you receive the first copy of your new GRUCom bill.

Will my new GRUCom monthly bill include detailed charge information?

Yes, the new GRUCom bill that you will receive beginning in November 2020 is designed to provide you with important summary information and key details about your account and your services including previous bill activity, payments received, current bill activity, taxes/surcharges/fees, and account balance information. Our website will be updated on November 1, 2020 with more details including a sample bill and tips for how to read your new GRUCom bill.

My company has multiple GRUCom billing accounts. Will that change?
You will have the same number of accounts and monthly billing statements in the new GRUCom billing system as you currently have in the existing GRUCom billing system. All existing billing information is being transferred as-is between the old and new systems.
Will my billing cycle change?

No, your current billing cycle will not change. You will receive your FINAL BILL from GRUCom’s existing billing system within the first 10 days of October 2020 and then receive your first NEW BILL from GRUCom’s new billing system within the first 10 days of November 2020 as part of our regular monthly billing cycle. GRUCom will continue to issue bills regularly on the first business day of every month thereafter.

Will I be able to view the history for my new GRUCom billing account online?
Yes, but only for bills generated through the new GRUCom billing system issued beginning November 2020. Our website will be updated on November 1, 2020 with more details about your new GRUCom billing account. So be sure to check back with us for more information after you receive the first copy of your new GRUCom bill in November.
I still have more questions. How can I get more information about this change?

Our website will be updated on November 1, 2020 with even more information about this change, including a sample bill, tips for how to read your bill, and additional FAQs. So be sure to check back with us after you receive the first copy of your new GRUCom bill in November! Or you can contact the GRUCom Billing Department by calling (352) 334-3200.

Other Questions

I am a GRUNet Residential High-Speed Internet Customer. How will this change affect my GRUNet account?

“GRUNet” is the brand name used to identify certain residential high-speed internet services provided by GRUCom.  The information presented in this FAQ section applies to all GRUCom services including GRUNet Residential High-Speed Internet

I am a GRUNet Dial-Up Internet Access Customer. How will this change affect my GRUNet account?

“GRUNet” is the brand name used to identify GRUCom’s dial-up internet access service.  The information presented in this FAQ section applies to all GRUCom services including GRUNet Dial-Up Internet Access.

I am a GATOR NET Residential High-Speed Internet Access Customer. How will this change affect my GATOR NET account?

“GATOR NET” is the brand name used to identify certain residential high-speed internet services provided by GRUCom.  The information presented in this FAQ section applies to all GRUCom services including GATOR NET Residential High-Speed Internet.

Is my GRU utility bill changing too?

This change will have no impact on your GRU utility service(s) or your GRU utility service billing account(s).

Will this change impact my GRU electric utility rates?

No.  GRUCom services have no direct impact on the rates GRU charges for electric utility services, or any other utility services.